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“Pay As You Go” Services

1. Time is purchase and used as Credits. Credits are bought in packets as outlined on the Pre-PAid Credits Page in advance. When your Pre-Paid credit Balance reaches twenty (20) or below, you agree to be invoiced by and make payment to parent company of ‘BossTech’, ‘Bizweb’ (hereafter may be referred to as “we”) to continue work beyond the completion of those hours.

2. You agree that ‘Bizweb’ do not and will not give credits in advance without payment first under any circumstances. ‘BossTech is designed as an ongoing support system for clients and requires the purchase of packets of credits for work to continue should your credits run out. We do not offer the purchase of services by any other means unless we offer you project based terms on a website or video project. It is at our discretion what we do and do not offer on project basis.

3. You agree that hours are sold in packets outlined on teh Pre-Paid Credits page of the BossTechh website. Refunds will not be given if you choose not to use paid for credits. If you wish to cancel your account or request cancellation of a contract, the remaining balance of the packet of credits will not be refunded.

4. You agree that certain projects or tasks may incur a higher fee than the standard hourly rate. If a task or project will incur this higher rate, you will be notified prior to proceeding. We will never charge you a higher rate without your prior knowledge and written consent to proceeding with the task or project.

5. You agree to allow ‘BossTech’ to set up a profile in your name on our project management system (hosted on www.basecamp.com or other).

6. You agree to use our system of communication and file transfer on www.basecamp.com (or other) for all tasks and discussions with the BossTech team. This system is put in place to protect you and your information, and to make sure communication and files do not go missing. If you use outside channels such as Skype, instant messenger or email, BossTech will not accept any responsibility for mismanaged or lost communication or files between you and your Project Manager or staff member when using these outside communication channels.

7. In the case were you are designated a dedicated Virtual Assistant by us to manage tasks outside of our Basecamp system, you are 100% solely responsible for this communication. BossTech will not and cannot be held responsible for missing data, files, emails or information between you and your Virtual Assistant.

8. There is a minimum flagfall charge of at least 1 credit per task. Any task allocated which is under 1 credit, will be charged at 1 credit.

9. Our staff work around the clock to complete tasks and will attend to and completed efficiently, however we do not guarantee the availability of times for staff unless you a hire a designated “Dedicated Staff” member for set hours on which you will need to have a permanent contract arrangement.

10. ‘BossTech support staff are online for supporting clients between 9:30: am AEST and 7:00 pm AEST Monday to Friday. Staff may be online outside of these hours and Project Managers and staff will attend to tasks outside of these hours, but we do not guarantee immediate reply of correspondence outside of these set hours.

11. It is understood that National Holidays in the Philippines may cause delays to correspondence and tasks. You will be notified in your Basecamp account of upcoming holiday periods that may affect your work.

12. ‘BossTech’ accept no responsibility for delays in correspondence or tasks being completed for reasons outside of our control including natural disasters and weather conditions that may cause loss of power or internet.

13. You agree to accept 100% responsibility any and all legal actions taken against you due to the content or nature of material or works represented by your agent. ‘BossTech’, or any of its staff cannot and will not under any circumstance be held accountable for any material, products, services or representations completed by the agent on your behalf.

14. ‘BossTech’ will not and cannot be held responsible for losses caused due to you not meeting your deadline obligations. BossTech offers very quick service and turnaround times on completing tasks, but you must be responsible for logging tasks with enough time in advance for completion of the task.

15. ‘BossTech’ reserves the right to cancel your services at any time.

Refund Policy

1. You agree that hours are sold in Packets of credits. Refunds will not be given if you choose not to use purchased credits. If you wish to cancel your account or request cancellation of a contract, the remaining balance of your credits will not be refunded.

2. If your account is closed and forfeited for non-use after six months, you will not be refunded any remaining credits.

3. In the case of disputes for amount of time worked on tasks, refunds cannot be given on hours worked that have been approved by you. (We keep records of all communication)

4. We can reimburse for hours worked if it is agreed by management that these hours have been done ineffectively or taken too long. An investigation will be launched, and as the client, you must provide evidence that hours have been wasted or misused.

5. BossTech does not offer any “money back guarantee” on its services.